Terms of Service
UTASKO SERVICE USER AGREEMENT
(Public Offer)
Astana, publication date: June 1, 2026
This public offer is a proposal by MVoter Technologies Limited Liability Partnership (BIN 191040018597) (hereinafter — the «Utasko Service Administration») to enter into a public offer agreement with any individual or legal entity possessing the relevant legal capacity (legal personality, capacity for tortious liability) — the User — on the terms provided for in this public offer.
This agreement is a public offer, i.e., it contains all the material terms of the agreement, from which the will of the person making the proposal to conclude the agreement on the specified terms with any person who has accepted the offer in accordance with the terms of this agreement is evident.
Acceptance of the public offer is carried out by the User performing implied (actual) actions evidencing their intent, expression of will, and desire to conclude the public offer. In particular, such implied actions include registering with the Utasko Service and/or creating an organization (workspace) in the personal account.
Acceptance of the public offer means that the User has reviewed and understood all of the terms of the Agreement, both collectively and individually, and gives their full, unconditional, and unreserved consent to the provisions and requirements set out in the Agreement.
This agreement, concluded by accepting the public offer, does not require bilateral signing and is valid in electronic form.
The User certifies that the terms of the agreement are accepted without any objections and correspond to their actual will, and that the User has understood the meaning of the terms, words, and expressions used in this agreement according to their statutory definition and/or the interpretation set out in this agreement.
The algorithms, software, source code, interface design, and data processing and analysis methods offered by the Utasko Service are the private property of the Utasko Service Administration and are protected by the intellectual property laws of the Republic of Kazakhstan and other jurisdictions applicable to the Service’s activities.
1. TERMS AND DEFINITIONS
Authorization — the process by which the Utasko Service Administration analyzes the Authentication Data entered by the User, the result of which determines whether the User has the right to log in to the personal account.
User Authentication Data (account) — the User’s unique username (login/e-mail) and password used to access the personal account from the Internet.
Internet — a global voluntary, independent association of computer networks and information resources belonging to a multitude of different individuals and organizations.
Utasko Service — an information resource (SaaS platform) for managing tasks, projects, and customer relationships, located on the Internet at https://utasko.com and https://cabinet.utasko.com, as well as its associated mobile applications and API.
Personal Account — the section of the Utasko Service created upon User registration, in which the User may configure and use the functionality of the Utasko Service, including managing the Organization, Tasks, Projects, Deals, Contacts, and other sections.
Organization — a workspace in the Utasko Service created by the User upon registration, combining Departments, User-Employees, Tasks, Projects, Contacts, and Deals within a single Organization Administrator account.
Organization Administrator — a User who has full access to the settings and data of the Organization in the personal account, including management of Employees, the pricing plan, access rights, and interface configuration.
Employee — an individual invited by the Organization Administrator to the personal account for joint work on Tasks, Projects, and other functionality of the Utasko Service within the Organization.
Client — an individual or legal entity for whom a Task and/or Deal is created in the Utasko Service, and who may have limited access to the personal account to track the status of their Tasks.
Task — a unit of work accounting in the Utasko Service, containing a title, status, priority, type, assignee, project, tags, deadlines, and other parameters, created and processed by the User within the personal account.
Project — a section of the Utasko Service combining related Tasks.
Deal — a unit of accounting for interaction with a Contact in the sales accounting module (CRM) of the Utasko Service, moving through configurable Pipeline stages.
Pipeline — a sequence of stages through which a Deal passes from the moment of creation to completion (successful closing or cancellation).
Contact — a record of an individual or legal entity in the Utasko Service, containing contact and other data, used to link Tasks and Deals to a specific person.
Archive — a section of the Utasko Service where completed, cancelled, or Tasks, Projects, and Deals moved out of active circulation are stored.
User Content — any data, documents, files, comments, names of Tasks/Projects/Deals/Contacts, and other materials uploaded or created by the User in the personal account.
Pricing Plan (Upgrade plan) — a set of functional limitations and capabilities of the Utasko Service (number of Users, Tasks, storage volume, etc.) provided to the User free of charge or for a fee in accordance with the terms published on the Service’s website.
Пайдаланушы — an individual or legal entity (including the Organization Administrator and Employees) who accepts this Agreement by performing actions determined by the Utasko Service Administration and who uses the Utasko Service, having been assigned unique Authentication Data for this purpose.
Services — the functionality of the Utasko Service provided to the User free of charge and/or for a fee in accordance with the current pricing plans published in the Service.
Agreement — this public contract, containing a set of rules and regulations on the basis of which the Utasko Service operates and all processes of the relationship between the Utasko Service Administration and the User take place.
2. GENERAL PROVISIONS
2.1. The Agreement has been developed by the Utasko Service Administration and defines the terms and procedure for using the Utasko Service to manage tasks, projects, deals, and customer relationships, as well as the rights and obligations of its Users and of the Utasko Service Administration.
2.2. The Agreement governs the procedure by which the Utasko Service Administration provides Users with the functionality of the Utasko Service.
2.3. The Utasko Service Administration reserves the right to make changes to the text of this Agreement, notifying Users thereof by publishing a new version of the Agreement on the Service’s website.
2.4. The User is obligated to regularly monitor changes made to the Agreement. If the User does not agree with the new version of the Agreement, they must immediately stop using the Utasko Service. If the User continues to use the Utasko Service after the new version of the Agreement takes effect, such User thereby confirms their full agreement with the new version of the Agreement.
2.5. The User is obligated to fully review the Agreement before completing the registration procedure with the Utasko Service. Use of the Utasko Service means the User’s full and unconditional acceptance of this Agreement in accordance with the applicable law of the User’s country.
2.6. Acceptance of this Agreement is carried out by the User accepting the terms of the Agreement upon registration with the Utasko Service. Registration with the Utasko Service means the User’s agreement with this Agreement. Acceptance of this Agreement means that the User guarantees that, under the law of their jurisdiction, they have the necessary authority and sufficient legal capacity to conclude the Agreement.
2.7. By registering an Organization and inviting Employees, the Organization Administrator acts both on their own behalf and ensures that invited Employees are made aware of the terms of this Agreement. The Organization Administrator is responsible for the actions of the Employees they invite within the Organization’s personal account.
3. SUBJECT MATTER OF THE AGREEMENT
3.1. Under this Agreement, the Utasko Service Administration grants the User the right to access the Utasko Service and the Utasko Service Content for further use of the Utasko Service (within the scope determined by the pricing plan) and/or for ordering paid Services, including creating an Organization, managing Tasks, Projects, Deals, Contacts, and Departments, generating Reports, and other functionality available in the personal account.
3.2. Access to the Utasko Service is protected by the User’s Authentication Data and is granted to the User after registering with the Utasko Service.
3.3. Free Services (to the extent provided for by the free pricing plan, if available) are provided to the User from the moment of acceptance of this Agreement. Paid Services are provided to the User from the moment the User makes payment for such Services at the price specified by the Utasko Service Administration on the Service’s website.
3.4. The Utasko Service Administration undertakes to properly provide the User with the paid Services in accordance with the selected pricing plan.
3.5. The Utasko Service provides the User with tools for independently creating and configuring their workspace, including managing the visibility of interface sections (Sidebar), the display of Task table columns, the calendar and Pipeline views, and other personalization settings of the personal account. The Utasko Service Administration does not guarantee that the Service’s functionality will meet the User’s specific expectations beyond what is described on the Service’s website.
4. REGISTRATION PROCEDURE FOR THE UTASKO SERVICE
4.1. User registration with the Utasko Service is voluntary.
4.2. To obtain full access to the Utasko Service, the User must complete the registration procedure, create an Organization, and obtain their account with the Utasko Service.
4.3. When registering with the Utasko Service, the User is obligated to provide the Service with the necessary accurate and up-to-date information (including, if applicable, the details of the legal entity/sole proprietor for invoicing purposes).
4.4. The User is obligated to ensure the security and confidentiality of their Authentication Data used to access the Utasko Service. All actions performed under the User’s account are deemed to have been performed by that User.
4.5. If the User provides incorrect information, or if the Utasko Service Administration has reason to believe that the information provided by the User is incomplete or inaccurate, the Utasko Service Administration has the right, at its discretion, to block or delete the User’s account and to prohibit the User from using the Utasko Service.
4.6. If the User loses control over their account, the User is obligated to immediately notify the Utasko Service Administration at the e-mail address specified in this Agreement.
4.7. The Utasko Service Administration has the right to request that the User confirm the information provided during registration. If the User fails to provide such confirmation, the Utasko Service Administration has the right to block the User’s account until confirmation is provided, or to delete the User’s account.
4.8. The User hereby gives the Utasko Service Administration consent to receive service and informational messages at the contact details provided by the User during registration with the Utasko Service or when making changes to their account.
4.9. The Organization Administrator has the right to invite Employees to the Organization’s personal account, assigning them roles and access levels in accordance with the functionality of the Utasko Service. Actions taken by Employees within the Organization’s personal account are deemed to have been performed on the instructions of, and under the responsibility of, the relevant Organization Administrator.
4.10. Clients’ interaction with the Utasko Service (with respect to viewing the status of their Tasks, if such functionality is made available by the User) is governed by the Utasko Service’s privacy policy and/or the privacy policy of the User who created the relevant Task.
5. LEGAL STATUS OF THE SERVICE ADMINISTRATION
5.1. The Utasko Service Administration has the right to:
5.1.1. Change the design of the Utasko Service and the Utasko Service Content, and modify or supplement the software and other objects used or stored in the Utasko Service, at any time, with or without prior notice to the User;
5.1.2. Send Users messages relating to the use of the Utasko Service by e-mail, through the Utasko Service, or by other available means, as necessary;
5.1.3. Monitor Users, including, but not limited to, monitoring User Content posted (names and descriptions of Tasks, Projects, Deals, Contacts, files, and attachments);
5.1.4. Modify, restrict, or delete any User Content that, in the Utasko Service Administration’s discretion, violates or may violate applicable law, the provisions of the Agreement, and/or the rights of third parties, and to suspend, restrict, or terminate the User’s access to all or any sections of the Utasko Service, with or without prior notice;
5.1.5. Establish additional restrictions on the use of the Utasko Service (including limits on the number of Users, Tasks, Projects, and data storage volume), and to change such restrictions at any time in the manner provided for by the pricing plans;
5.1.6. Use depersonalized and aggregated data on the use of the Utasko Service (activity statistics, frequency of feature use) for purposes of improving the quality of the Service, without disclosing the confidential content of Tasks, Projects, and Deals to third parties;
5.1.7. Issue warnings to Users regarding violations of the terms of this Agreement;
5.1.8. Block the User’s (Organization’s) account in the event of systematic violations of the terms of this Agreement;
5.1.9. Block a User’s profile without prior warning in the event of the dissemination of information discrediting the reputation of the Utasko Service, or in the event of other fraudulent and unlawful acts affecting the image of the Utasko Service;
5.1.10. Engage third parties (subcontractors, cloud computing and hosting providers) to ensure the operation of the Utasko Service.
5.2. The Utasko Service Administration undertakes to:
5.2.1. Process personal data left by Users, Employees, and Contacts in accordance with the provisions of this Agreement, the privacy policy, and applicable law;
5.2.2. Organize and ensure the proper functioning of the Utasko Service within the terms of this Agreement and other documents governing the relationship between Users and the Utasko Service Administration;
5.2.3. Provide the User with up-to-date information on the cost of Services, pricing plans, and a description of the Service’s functionality;
5.2.4. Provide the User with access to the Utasko Service and the personal account after acceptance of this Agreement;
5.2.5. Take reasonable technical and organizational measures to ensure the safety and availability of Organization data (Tasks, Projects, Deals, Contacts), including through backup copying, in the manner described in the privacy policy and/or technical documentation of the Utasko Service.
6. LEGAL STATUS OF THE USER
6.1. The User has the right to:
6.1.1. Register with the Utasko Service in the manner determined by the provisions of the Agreement and gain access to the functionality of the Utasko Service;
6.1.2. Independently create, configure, and delete Tasks, Projects, Deals, Contacts, and other objects within the functionality provided for by the selected pricing plan;
6.1.3. Invite Employees to the Organization’s personal account and configure their access levels (if the User is an Organization Administrator);
6.1.4. Contact the Utasko Service Administration (including through the «Support» section) to resolve disputed issues or for assistance in using the Utasko Service;
6.1.5. Export and/or delete their Organization’s data, or individual Tasks, Projects, Deals, and Contacts, from the personal account at any time, in the manner provided for by the functionality of the Utasko Service.
6.2. The User undertakes to:
6.2.1. Provide only truthful information about themselves and their Organization, and subsequently make the necessary corrections should such information change;
6.2.2. Strictly and fully comply with all rules regulated by this Agreement, as well as other documents governing the relationship between Users and the Utasko Service Administration;
6.2.3. Not use the Utasko Service and its functionality for unlawful purposes or for purposes that could in any way cause harm to the Utasko Service Administration, the Service, and/or third parties;
6.2.4. Not disclose confidential information that has become known to the User as a result of their relationship with the Utasko Service Administration;
6.2.5. Not perform any actions prohibited by the Agreement in the Utasko Service;
6.2.6. Refrain from copying in any form, as well as from modifying, supplementing, or distributing the Utasko Service, the Utasko Service Content (or any part thereof), including the program code and interface design, and refrain from creating derivative works based thereon without the prior written permission of the Utasko Service Administration;
6.2.7. Review the content of the Agreement and other rules governing the use of the Utasko Service at least once every 2 (two) months;
6.2.8. Use the Utasko Service without violating the property and/or personal non-property rights of third parties, as well as the prohibitions and restrictions established by applicable law, including without limitation: copyright and related rights, trademark rights, and the rights of third parties to their personal data;
6.2.9. Guarantee that the User has a lawful basis for entering into the Utasko Service the personal data of Employees, Contacts, and Clients (names, contact details, correspondence), including, where necessary, the consent of the relevant persons to the processing of their personal data in the Utasko Service for the purposes of task management and customer relationship management. The User bears sole and full responsibility for complying with the rights of third parties when entering such data;
6.2.10. Ensure the accuracy and lawfulness of the content of Tasks, Projects, Deals, Contacts, and files uploaded to the Utasko Service.
6.3. When using the Utasko Service, the User is prohibited from:
6.3.1. Using the Utasko Service in any way that could interfere with the normal functioning of the Utasko Service and its components;
6.3.2. Uploading, storing, publishing, distributing, providing access to, or otherwise using viruses and other malicious programs;
6.3.3. Uploading, publishing, or otherwise transmitting through the Utasko Service Content that:
- 6.3.3.1. Violates applicable law;
- 6.3.3.2. Is offensive toward other persons, violating their honor and dignity;
- 6.3.3.3. Is vulgar, obscene, or pornographic in nature;
- 6.3.3.4. Constitutes proprietary information or information not subject to disclosure (third-party trade secrets), if the User does not have the right to post it;
- 6.3.3.5. Is subject to the exclusive rights of the Utasko Service Administration, other Users, and third parties, without their consent obtained in the manner established by law;
- 6.3.3.6. Violates the exclusive rights of the Utasko Service Administration, other Users, and third parties;
- 6.3.3.7. Contains the personal data of third parties without a lawful basis for posting it;
- 6.3.3.8. Is aimed at disrupting, destroying, or restricting the functionality of any software or hardware of the Utasko Service;
- 6.3.3.9. Constitutes spam, invitations to participate in financial pyramid schemes, or otherwise imposes services in bad faith;
- 6.3.3.10. Contains information or instructions for committing unlawful acts, or describes or promotes criminal activity;
- 6.3.3.11. Contains threats, defamatory, or discrediting information;
- 6.3.3.12. Is fraudulent in nature;
- 6.3.3.13. Promotes racial, religious, or ethnic hatred or enmity, or any other information that violates human and civil rights protected by law.
6.3.4. Take actions aimed at destabilizing the operation of the Utasko Service, attempt unauthorized access to the management of the Utasko Service, other Organizations, or restricted sections, or perform any other similar actions;
6.3.5. Collect, use for commercial purposes, and/or store the personal data of Contacts and Clients entered into the Utasko Service by other Users, in violation of applicable law, or use such data for purposes unrelated to the lawful activity of the relevant Organization;
6.3.6. Use automated scripts (programs) for unauthorized collection of information and/or interaction with the Utasko Service, bypassing standard functionality and the API;
6.3.7. Attempt, by any means, including hacking, to gain access to another person’s account or Organization against the will of the registered User to whom it belongs;
6.3.8. Post any other information that, in the opinion of the Utasko Service Administration, is undesirable, does not correspond to the purposes for which the Utasko Service was created, infringes on the interests of Users, or is otherwise undesirable for posting on the Utasko Service;
6.3.9. The list of restrictions and obligations of Users described in this section is not exhaustive.
7. COST AND PAYMENT PROCEDURE
7.1. Cost of Services
7.1.1. The cost of paid Services (pricing plans) of the Utasko Service is determined by the Utasko Service Administration and published on the official website of the Utasko Service in the «Pricing» / «Upgrade plan» section, and is also indicated on the invoice issued to the User for payment.
7.1.2. Upon expiration of the paid pricing plan, or in the event the User fails to make timely payment (clause 7.2), the Utasko Service Administration reserves the right to suspend or restrict the functionality of the Utasko Service, including transferring the Organization to a free pricing plan with the corresponding restrictions (without loss of data, unless otherwise provided by the terms of the plan) or fully suspending access to the personal account. Full access may be restored after payment of 100% of the amount of the selected plan as indicated on the invoice.
7.1.3. The Utasko Service Administration has the right to change the pricing plans, the composition and scope of functionality included in a plan (limits on the number of Users, Tasks, storage volume), or the cost of a plan, as well as to discontinue individual pricing plans, with prior notice to the User by publication on the Utasko Service website. A modified pricing plan takes effect on the 1st (first) day of the month following the month in which the changes are published on the Utasko Service website, and does not apply to a period already paid for by the User.
7.2. Payment Procedure
7.2.1. Payment for Services is made by the User on a prepayment (advance payment) basis based on an issued invoice, unless otherwise provided by the terms of a specific pricing plan (including the possibility of monthly or annual subscriptions).
7.2.2. Payment may be made by the User using any method available in the personal account and/or on the Utasko Service website (bank card, payment gateway, bank transfer to the Utasko Service Administration’s settlement account, and other methods specified when the invoice is issued).
7.2.3. The payment date is deemed to be the date the funds are credited to the settlement account or payment account of the Utasko Service Administration.
7.2.4. The invoice is generated in the personal account (the «Upgrade plan» section) and/or sent to the User at the e-mail address provided during registration.
7.3. Refunds
7.3.1. If the User cancels a Service before its actual provision (performance) begins, the User has the right to a refund of amounts paid in accordance with Article 14 of the Law of the Republic of Kazakhstan «On Protection of Consumer Rights.»
7.3.2. To obtain a refund, the User must send a written application to the e-mail address of the Utasko Service Administration specified in the details at the end of this Agreement, indicating the details for the refund and the grounds for the refund.
7.3.3. The refund is made by the Utasko Service Administration no later than 10 (ten) days from the date the User submits the corresponding request, to the same payment instrument/account from which the payment was made, unless otherwise agreed by the Parties.
7.3.4. If the Service was partially provided (for example, a paid pricing plan was used during part of the paid period), a portion of the cost of the Service is subject to refund in proportion to the unused period, less expenses actually incurred by the Utasko Service Administration in providing the Service, unless otherwise provided by law.
7.3.5. Refunds are not made in cases where the User’s access to the Utasko Service was restricted or terminated due to the User’s violation of the terms of this Agreement (clauses 5.1.4, 5.1.9, Section 6.3) — in such cases, amounts paid by the User are not refunded.
7.4. Document Flow
7.4.1. The User has the right to request from the Utasko Service Administration invoices, acts of services rendered, and invoices/tax invoices (including electronic invoices) in the manner provided for by the law of the Republic of Kazakhstan and the internal procedures of the Utasko Service Administration.
7.4.2. At the User’s request, the documents specified in clause 7.4.1 may be sent in paper form by mail; the costs of mailing correspondence are borne by the User.
7.4.3. The Parties have the right to conduct a reconciliation of mutual settlements. The Utasko Service Administration sends the reconciliation act to the User by e-mail or another agreed method. The User undertakes to sign and send the reconciliation act (or a reasoned objection thereto) to the Utasko Service Administration within 5 (five) business days of its receipt.
7.5. Other Payment Terms
7.5.1. All settlements under this Agreement are made in the national currency of the Republic of Kazakhstan (tenge), unless otherwise specified on the Utasko Service website or in the issued invoice.
7.5.2. If the Utasko Service Administration discontinues a plan and/or pricing plan used by the User, and the User does not, within 3 (three) business days of such discontinuation, submit written notice of termination of the Agreement or a request to switch to another plan, the Utasko Service Administration has the right, at its discretion, to transfer the User to another similar pricing plan.
7.6. Bank Card Payment Rules
VISA and MasterCard cards are accepted for payment. Online payment is carried out in accordance with the rules of the international payment systems Visa and MasterCard, based on the principles of confidentiality and security of payment, using modern methods of verification, encryption, and data transmission over secure communication channels. Bank card data is entered on a secure payment page.
On the bank card data entry page, the User will need to provide the card number, cardholder name, card expiration date, and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard). After entering the data, the User is redirected to their bank’s page to confirm the payment with a 3-D Secure code. Bank card data is transmitted only in encrypted form and is not stored on the Utasko Service server.
Cases of payment refusal: the card is not intended for online payments; insufficient funds on the card; the card details were entered incorrectly; the card has expired.
For questions regarding payment and refunds, the User may contact the e-mail address specified in the details at the end of this Agreement, or through the «Support» section of the personal account.
8. LIABILITY OF THE PARTIES
8.1. Responsibility for information and Content posted by the User on the Utasko Service (including Contact, Deal, and Task data, files, and attachments) rests with the User who posted such information.
8.2. The Utasko Service Administration is not liable for the accuracy, correctness, or completeness of data entered by the User (including Contact and Client data), or for decisions made by the User based on reports generated by the Utasko Service.
8.3. The Utasko Service Administration is not liable for obligations (financial or otherwise) arising between the User and their Clients/Contacts in the course of using the Utasko Service, including obligations under deals recorded in the Service’s CRM module.
8.4. The Utasko Service Administration does not guarantee that the software, servers, and computer networks used by the Utasko Service are free of errors and malicious programs, or the continuity and uninterrupted operation of the Service. The Utasko Service Administration is not liable in the event that use of the Service results in data loss or damage to the User’s equipment, except where the data loss occurred through the fault of the Utasko Service Administration, provided the User complied with the backup recommendations.
8.5. For violation of the provisions of the Agreement, the User’s access to the Utasko Service or individual sections of the Utasko Service may be restricted, suspended, or terminated for an indefinite period. Access may be restored upon the User’s written request, at the discretion of the Utasko Service Administration.
8.6. If any third party makes a claim against the Utasko Service Administration in connection with the User’s violation of the Agreement or applicable law, or the User’s violation of the rights of third parties (including rights to personal data or intellectual property), the User undertakes to compensate the Utasko Service Administration for all expenses and losses, including paying any compensation and other costs associated with such claim.
8.7. The Utasko Service Administration is not liable for the content of messages or materials posted by Users (User Content), or for any opinions, recommendations, or decisions made based on such Content. The Utasko Service Administration does not carry out mandatory prior verification of the content, authenticity, or safety of such materials, their compliance with the requirements of applicable law, or whether the User has the necessary scope of rights to use them.
9. DISPUTE RESOLUTION
9.1. In the event of any disputes or disagreements related to the performance of the Agreement, the Parties shall make every effort to resolve them through negotiations between the Parties.
9.2. If disputes are not resolved through negotiations, they shall be resolved in the competent court in the manner established by the applicable law of the Republic of Kazakhstan.
9.3. The procedure for referring a dispute to the competent court must be preceded by a pre-trial dispute settlement procedure by filing a claim.
9.4. The Party applying to court must, no later than 20 (twenty) business days before filing a claim, send a written claim to the other Party, which shall have the right, within this period, to voluntarily satisfy the claim.
9.5. The claim must be submitted by the User in writing, signed by the applicant, indicating their full name (position, company, organization), the substance of the claim, and the address for a response, as well as the authority of the applicant if the claim is submitted on behalf of the User by another person.
9.6. The results of the review of written claims shall be communicated to the applicant in writing within one month from the date the original claim is received by the Service Administration.
ADDRESS AND DETAILS OF THE CONTRACTOR
MVoter Technologies LLP, BIN 191040018597, registered address: 4/1, apt. 108, Mailin Street, Astana, Kazakhstan, IIC KZ77601A871002660921 (KZ), Bank: Halyk Bank of Kazakhstan JSC, BIC HSBKKKZKX, OKED code 63112, Director Sadykov Baurzhan Timurovich, acting on the basis of the Charter.